Refund & Cancellation Policy

This Refund & Cancellation Policy explains how refunds, cancellations and returns work across FixitZ services — doorstep mobile repair, the accessories shop, and buy/sell of used phones.

Repair Services

Diagnosis visits (e.g. the ₹99 diagnosis) are charged to cover the technician's doorstep visit and inspection. If you approve the repair, this amount is adjusted against the final bill. Repair charges are payable only after the repair is completed and verified by you. If a repair is not carried out, only the diagnosis/visit fee applies.

Accessories Orders

Unused accessories in original packaging can be returned within 7 days of delivery for a full refund or replacement. Refunds are issued to the original payment method or FixitZ wallet within 5–7 business days of the returned item being received and inspected.

Buy & Sell Devices

Refurbished phones purchased from FixitZ carry the stated warranty. Sell/pickup quotes are provisional and finalised after physical inspection at pickup; you may decline the final offer at no cost.

Cancellations

You may cancel a booking or order before it is dispatched/technician is en route at no charge. Once a service is in progress, only the completed portion is billable.

How to Request

Raise a refund or cancellation request from the Orders page in the app, or contact us using the details below. We aim to respond within 24–48 hours.